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Customer Support Representative
Customer Experience Full-time Mbarara, Uganda · Office or remote
About the role
Help customers track shipments, resolve issues, and ensure a great experience from booking to delivery.
What you will do
- •Answer calls, WhatsApp messages and emails from customers
- •Track shipments and follow up with riders on delayed deliveries
- •Escalate recurring problems to the operations team
What we are looking for
- •Clear written and spoken English and Runyankole
- •Patience and a calm manner under pressure
- •Comfortable working with web dashboards
Apply for this role
This opens your email app with an application addressed to info@mangudelivery.com. Attach your CV before sending.