Privacy Policy

1. Introduction

Mangu Delivery (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery platform and services.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you register
• Business name and country for business accounts
• Pickup and delivery addresses for each shipment
• Recipient contact information
• Package descriptions and declared values
• Communications with our support team

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate location
• Pages visited and actions taken on our platform
• Delivery tracking events and timestamps

3. How We Use Your Information

• To process and fulfill your delivery requests
• To send you shipment status notifications and updates
• To communicate with you about your account and orders
• To improve our services and develop new features
• To detect and prevent fraud and unauthorized access
• To comply with applicable laws and regulations
• To respond to customer support inquiries

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery riders: Name, phone, pickup/delivery addresses needed to complete your delivery
• Service providers: Firebase (Google) for data storage and authentication; third-party payment processors
• Legal authorities: When required by law or to protect rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your account information for as long as your account is active. Delivery records are retained for 3 years for business and legal purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

6. Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Role-based access controls limiting who can view your data
• Firebase Authentication for secure login
• Regular security reviews of our Firestore rules and access policies

7. Cookies and Tracking

We use minimal cookies and local storage to:

• Keep you signed in to your account (authentication session)
• Remember your preferences (e.g., notification settings)
• Analyze platform usage to improve our service

We do not use third-party advertising cookies. You can clear cookies at any time through your browser settings, but this will sign you out of your account.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate information via your Account Settings
• Deletion: Request deletion of your account and associated personal data
• Portability: Request your data in a machine-readable format
• Objection: Opt out of non-essential communications

To exercise these rights, contact us at privacy@mangudelivery.com.

9. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. International Transfers

Your data may be processed in countries outside Uganda, including the United States, where our cloud infrastructure (Google Firebase) is hosted. These transfers are conducted under appropriate data protection safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. The date at the top of this page indicates when the policy was last updated.

12. Contact Us

For privacy questions or to exercise your rights, contact our Data Protection Officer: