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Delete Your Account

Last updated: January 2025

⚠️ Important Notice

Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all your delivery history, saved addresses, and shipment records. Please ensure you have backed up any important information before proceeding.

What is Mangu Delivery?

Developer: Joshtecs Solutions

App Name: Mangu Delivery

Service: Same-day parcel delivery within Mbarara City, Uganda.

How to Request Account Deletion

To request deletion of your Mangu Delivery account and all associated personal data, please follow these steps:

  1. In the Mobile App: Open the Mangu Delivery app, go to Account Settings, scroll to the bottom, and select Delete Account. Follow the confirmation steps and submit your deletion request.
  2. In the Web App: Log in to your account at www.mangudelivery.com, go to Account Settings, scroll to the bottom, and select Request Account Deletion. Confirm your identity and submit the request.
  3. Via Email: Send an email to info@mangudelivery.com with the subject line "Account Deletion Request" and include your full name and the phone number associated with your account. We will verify your identity and process your request.
  4. Via Phone/WhatsApp: Contact us at +256 746 788 785 with your account details and deletion request. Our support team will assist you.

What Data is Deleted

When you request account deletion, the following personal data associated with your account will be permanently deleted:

  • Your name, email address, and phone number
  • Your business information (if applicable)
  • Your saved delivery addresses
  • Your notification preferences and settings
  • Authentication records and session tokens
  • Any communications or support tickets you initiated
  • Your account profile picture or uploaded documents

What Data May Be Retained

For legal, business, and operational reasons, the following information may be retained after account deletion:

  • Delivery Records: Historical shipment information (tracking numbers, delivery dates, recipient names, addresses) for your completed deliveries will be retained for 3 years to comply with business, tax, and legal requirements in Uganda and our operating regions.
  • Transaction Records: Payment and billing records will be retained for 7 years for tax compliance and financial audit purposes.
  • Legal and Compliance Data: Records related to disputes, fraud investigations, or compliance matters may be retained for indefinitely as required by law.
  • Anonymized Analytics: We may retain anonymized and aggregated usage data to improve our services, but this data will not be linked to your identity.
  • Automated Backups: Copies of your data may exist in our automated backup systems for up to 30 days after deletion as part of our standard disaster recovery procedures.

Deletion Timeline

Here is what happens after you submit a deletion request:

Within 24 Hours

We will verify your identity and confirm receipt of your deletion request via email or SMS.

Within 30 Days

Your personal data (name, contact info, addresses, settings) will be permanently deleted from our active systems.

30+ Days

Only legally required data (delivery records for 3 years, transaction records for 7 years) will remain as outlined above.

What Happens to Pending Deliveries

If you have active or pending shipments at the time of deletion, they will continue to be processed to ensure uninterrupted service. Historical shipment records will be retained as specified in the "What Data May Be Retained" section above.

Contact Us

If you have questions about account deletion or our data practices, please contact us:

Phone / WhatsApp

+256 746 788 785

Business Address

Joshtecs Solutions
Mbarara, Uganda

Related Information

For more details about how we handle your data, please review: